Refund policy

Upon delivery of the goods, you will promptly examine them. If any of the goods ordered have been damaged in transit or have been incorrectly shipped or are defective through faulty material or workmanship. Please kindly notify us by writing to us through email at info@stoikraft.co.uk with your order number and photographic evidence within 14 days of delivery. We aim to respond within 2 business days. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@stoikraft.co.uk. Please note that returns will need to be sent to the following address: 11 Princess Avenue, Oadby, Leicester, LE2 4SD, UK

Buyer is responsible for return postage costs and any loss in value if an item isn't returned in original condition. Items sent back to us without first requesting a return will not be accepted.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@stoikraft.co.uk.